Refunds and Returns

🔁 Refund & Returns Policy

At Monkey Duo, we stand behind every order. Since all of our pins and button badges are custom-made, we put extra care into reviewing and perfecting your design before production.

✅ If We Make a Mistake — We Fix It (Free)

If anything isn’t right due to our fault, we’ll take full responsibility.

This includes:

• Production or print defects
• Incorrect size, design, or quantity
• Quality issues that don’t meet our standards

What happens next:
Simply contact us within 15 days of delivery with:

• Your order number
• A short description of the issue
• Photos of the product

We’ll quickly review it and provide a free replacement or full refund—no hassle.

🎨 Design Review Guarantee

We don’t just print what you upload.

Every order is carefully reviewed by our team to:

• Check image quality
• Catch possible design issues
• Make sure your buttons come out looking great

If something looks off and we really can't do anything with it, we’ll reach out to you.

🤝 Our Approach

We believe ordering custom products online should feel easy and risk-free.
If something doesn’t feel right with your order, reach out to us—we’ll always do our best to make it right.

⚠️ Custom Product Policy

Because each item is made specifically for you, we generally don’t accept returns or exchanges for:

• Change of mind
  
• Minor color differences between screen and print

📦 Order Changes & Cancellations

Need to make a change? Contact us as soon as possible.
We can adjust or cancel orders before production starts.

💬 We’re Here to Help

If there’s ever an issue with your order, just reach out.
We care about getting it right and making sure you’re satisfied.